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How motivation, leadership, and team structure affect software-project outcomes. Covers Maslow, Herzberg, Tuckman, and the difference between management and leadership.
Maslow: 5-level hierarchy of needs (physiological → safety → belonging → esteem → self-actualisation).
Herzberg: hygiene factors prevent dissatisfaction; motivators cause satisfaction — they're separate.
Tuckman: forming → storming → norming → performing → adjourning.
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